NCC, CBN set to roll out refund framework for failed airtime, data transactions.
The Nigerian Communications Commission (NCC) and the Central Bank of Nigeria (CBN) have jointly developed a comprehensive framework aimed at resolving consumer complaints arising from failed airtime and data transactions across the country. The initiative is designed to protect subscribers who are debited for airtime or data purchases but do not receive the corresponding service due to network downtimes, system malfunctions, or human input errors. The framework is the […]