United Nigeria Airlines has suspended an employee following allegations of mistreatment of a passenger with reduced mobility, Ms. Doris Akonanya, at Nnamdi Azikiwe International Airport, Abuja. The incident occurred during check-in for Flight UN0526 from Abuja to Yenagoa.
The airline confirmed that the staff member will remain suspended pending the outcome of a full investigation. Reports indicate claims of unprofessional conduct in handling the passenger’s condition, raising concerns about the treatment of vulnerable travelers.
A spokesperson for the airline emphasized that it has a zero-tolerance policy toward misconduct, discrimination, or abuse. “The safety, dignity, and well-being of all our passengers remain our highest priority. We are committed to providing safe, respectful, and accessible travel for all, particularly passengers with reduced mobility who require additional care and support,” the statement said.
The airline extended a public apology to Ms. Akonanya and her family, acknowledging the emotional distress caused and describing the incident as “regrettable and inconsistent with our service standards and corporate values.” Direct communication has been maintained with the passenger and her family, and appropriate disciplinary measures will be taken once the investigation concludes.
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